whitneyswater
06-10-2010, 01:15 PM
For about the last 8 months there has been a water softener / reverse osmosis salesman from an out of town company that has been canvassing our rural community selling “salt free or sodium free” water softeners. He apparently tells people that the use of salt in water softeners is a health hazard because salt is bad for them and that his system is salt or sodium free since it uses potassium.
He does not inform them that the existing system that they have can use potassium. One person who called me said they had asked him if they could use salt in his system and they were told that salt would ruin it. He apparently uses high pressure and scare tactics to coerce people into purchasing a system.
I have had several people call me about this after he has been to their home. Some have purchased a system from him wanting to know if they have any recourse. He does not give them a written notice of cancellation as required by Nevada state law nor does he tell them verbally of the right to cancel. When they call him to cancel he convinces them to receive a partial refund rather than allowing the cancellation. As far as I can find he is not properly licensed; (having received a business license only last week) and his company is not listed as having a contractor’s license to do the installations.
I am very concerned about the ethics of his sales presentation and the lack of proper licensing therefore leaving the consumer vulnerable to illegal practices with no recourse. Senior citizens seem to be especially vulnerable to his sales techniques.
Are there any resins or systems that can only be used with potassium? As far as I know ALL water softeners can be used with either potassium or sodium both of which are “salts”. The system uses a Clack WS1 control valve.
What course of action would be recommended to protect the consumer from the unlicensed contractor and the high pressure sales and scare tactics of this type of company?
He does not inform them that the existing system that they have can use potassium. One person who called me said they had asked him if they could use salt in his system and they were told that salt would ruin it. He apparently uses high pressure and scare tactics to coerce people into purchasing a system.
I have had several people call me about this after he has been to their home. Some have purchased a system from him wanting to know if they have any recourse. He does not give them a written notice of cancellation as required by Nevada state law nor does he tell them verbally of the right to cancel. When they call him to cancel he convinces them to receive a partial refund rather than allowing the cancellation. As far as I can find he is not properly licensed; (having received a business license only last week) and his company is not listed as having a contractor’s license to do the installations.
I am very concerned about the ethics of his sales presentation and the lack of proper licensing therefore leaving the consumer vulnerable to illegal practices with no recourse. Senior citizens seem to be especially vulnerable to his sales techniques.
Are there any resins or systems that can only be used with potassium? As far as I know ALL water softeners can be used with either potassium or sodium both of which are “salts”. The system uses a Clack WS1 control valve.
What course of action would be recommended to protect the consumer from the unlicensed contractor and the high pressure sales and scare tactics of this type of company?